API: Application Programming Interface
An API is the mechanism that allows
one backend system to be connected to another. For example, if you’re using Google Maps to search for a transit or walking directions in San Francisco, Uber will appear as an option if you have the Uber app installed on your device. Google Maps and Uber are able to talk to each other in this way because Uber has an open API and Google chose to integrate it with their map service.
CMGR: Community manager
A community manager builds relationships on social media. They engage with, and nurture, customers and key members of your community. If you’re wondering how this differs from a social media manager,
we’ve got a blog post to help you out.
CMS: Content Management System
A content management system allows you to create and modify your content. If you’re running a blog, website, or social channels, a CMS is the backbone that holds it all together. Popular content management systems include WordPress, Joomla, and Drupal.
CPC, PPC: Cost per click, Pay per click
CR: Conversion rate
Conversion rate is the number of people who take action through things like views, engagement, or purchase. Tracking conversions from social is an important part of attributing revenue to social media.
CRO: Conversion rate optimization
Conversion rate optimization is the strategy employed to increase conversions.
CTA: Call to action
A call-to-action is verbal, written, or visual instruction intended to prompt a response from your customer. On social media, a call-to-action can be anything from getting your audience to read content, engage with campaigns and contests, or try out a new product offering.
CTR: Click-through rate
Click-through rate measures the number of people that click on a link. When you’re running a social media campaign, you’ll probably set benchmarks and goals for the number of click-throughs.
CX: Customer experience
Customer experience is the relationship that a customer (or potential customer) has with your company. It covers every aspect of your business from sales, to customer service, to social media and marketing efforts, to product.
ESP: Email service provider
An email service provider hosts email marketing services on their servers. Popular email service providers include MailChimp, Mad Mimi, and Vertical Response.
KPI: Key performance indicator
Key performance indicator is a broad business metric used to determine success. KPIs will vary according to each organization and department.
PV: Page views
A pageview is the number of views that your website or other online content has accumulated.
GA: Google Analytics
Google Analytics is Google’s web analytics service that tracks and reports website traffic. It can show you important social metrics like referral traffic from social media.
ROI: Return on investment
Return on investment is a way to measure the efficiency or effectiveness of your investment. It’s the benefit of the investment divided by the cost of the investment.
To get buy-in on your social media strategy, it’s important to demonstrate how social media contributes to overall business goals. You can learn how to measure and demonstrate social media ROI in our
comprehensive guide.
RSS: Rich site summary (Also known as: really simple syndication)
RSS is a format for syndicating web content. Blogs, news publishers, and other publications use RSS feeds to broadcast content to their audiences.
RTD: Real-time data
Real-time data is presented as it is received (i.e. in “real time”). It gives you the convenience of accessing the latest information whenever you need it.
SaaS: Software as a service
Software as a service (sometimes referred to as web-based or hosted software) allows you to run an application on your web browser. For example, Hootsuite is software as a service—we build the software and you can log in and use it from your own device.
SEM: Search engine marketing
SEO: Search engine optimization
Search engine optimization focuses on growing organic search engine results. As
Moz’s comprehensive guide to SEO points out, “SEO encompasses both the technical and creative elements required to improve rankings, drive traffic, and increase awareness in search engines.”
SERP: Search engine results page
A search engine results page shows the pages displayed in response to the search query. Results listings are useful to identify customer and search intent of a particular keyword phrase.
SM: Social media
Something you’re probably already familiar with, social media includes websites or applications that allow you to create and share content and engage in social networking.
SMB: Small and midsize businesses
SMP: Social media platform
Refers to the platform of a particular social network. For example, when you log into Facebook’s application, you’re using their platform.
SMM: Social media marketing
The use of social media by marketers to increase brand awareness, identify target audiences, find and nurture sales leads, and build relationships.
SMO: Social media optimization
Similar to social media marketing, social media optimization refers to improving existing marketing strategies on social media.
SOV: Share of voice
On social media, SOV measures what percentage of mentions within your industry are about your brand, and what percentage are about your competitors.
SoLoMo: Social, local, mobile
SoLoMo refers to the converging trends of social media, location-based searches (and online services), and mobile devices. Its emergence has a lot to with
geo-location technology.
SRP: Social relationship platform
Social relationship platforms are secure and scalable technologies that allow businesses to manage social media communications across departments and devices. Social relationship platforms are used for monitoring, posting and tracking social media, and help manage everything from customer service to lead generation. Hootsuite is a social relationship platform.
TOS: Terms of service
Terms of services are the rules that you have to abide by in order to use a specific service.
UGC: User generated content
User generated content refers to any content or media created by the users of an online system. For example, UGC would include all the videos on YouTube created by its users.
UI: User interface
A user interface maps the user’s intention to the application program. An effective UI allows the user to easily perform the actions provided by the site or program.
URL: Uniform resource locator
A URL is the web address of a specific page or site.
UV: Unique views
Unique views refers to the number of distinct, individual views your website or content receives, regardless of how many times that person views your content. (Unlike views, which looks at the total number of views, including multiple views by the same user.)
UX: User experience
User experience refers to a person’s entire experience using a product or service. A great UX is often dependent on an effective UI.
WOM: Word of mouth
Word of mouth is basically the passing of information from one person to another, including on social media.
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